May was busy as usual in the Support Desk. We received the follow strong ticket demand for support services.

May also had a sharper than usual spike in access termination requests, reaching 29.3%. This is partly due to UF’s continued tightening of policies and compliance on access removal.

We made a good dent in resolving tickets as well with 49 tickets closed for just Natural History.

Finally, Resolution: Remote Support continues top billing on ticket tags, but Resolution: In-Person is rapidly encroaching as we continue to transition back to the office.