August 1, 2021 – August 31, 2021

Tickets Created

August continued to be busy for the Support Desk as the Fall semester approached. We received 123 new ticket requests in August.

Tickets Closed

We made a good dent in resolving tickets as well with 74 tickets closed for just Natural History and 124 tickets closed by the Service Desk in August.

Ticket Locations

Ticket Tags

The Resolution: In-Person tag has pulled equal to the Resolution: Remote Support tag showing that we are back to campus. You can also see that Unpaid Affiliation Followup tag is prominent as we continue to comply with the new UFIT access policies.