July 1, 2021 – July 31, 2021

Tickets Created

July was busy for the Support Desk. We received the following ticket demand for support services with a total of 111 tickets created.

Tickets Closed

We made a good dent in resolving tickets as well with 48 tickets closed for just Natural History. OMT is catching up from a period of staff vacancy closing 120 tickets.

Ticket Locations

Ticket Tags

Finally, Resolution: Remote Support continues top billing on ticket tags, but Resolution: In-Person is rapidly encroaching as we continue to transition back to the office.